NaasTech Terms of Service

These Terms of Service (“Terms”) govern your access to and use of software applications, web dashboards, and deployment services provided by NaasTech Technologies (“NaasTech”, “we”, or “our”).

By purchasing a software plan, signing an order invoice, or using our applications (NaasCommerce™, NaasFactory™, or NaasDeliver™), you (“Customer” or “Merchant”) agree to these Terms. If you are registering on behalf of a company or factory, you confirm that you have the authority to act on its behalf.

Subject to active subscription or agreed license terms, NaasTech grants you a non-exclusive, worldwide license to use the subscribed business solutions:

• NaasCommerce™: Multi-theme storefronts, product catalog, landing page builder, checkout flow, and inventory audit logs.
• NaasFactory™: Raw material stock register, batch execution, automated material deduction, delivery challans, and workshop P&L ledgers.
• NaasDeliver™: 1-click courier parcel booking (Steadfast, Pathao, RedX), fraud customer history check, and SMS alert automation.

For clients utilizing our managed cloud servers, we maintain a target uptime of 99.9%. We recognize that order checkout and factory operations cannot afford downtime:

You Own All Your Business Data: You retain complete and unconditional ownership of all products, customer phone numbers, sales transactions, supplier bills, and production formulas entered into your system.

NaasTech Owns Core Application IP: NaasTech retains ownership of the underlying software codebase, user interface designs, algorithms, themes, and update scripts provided to you.

During technical setup or support, our team may temporarily view your server configurations or order logs. We treat all client business data as strictly confidential. NaasTech staff members are bound by confidentiality agreements, and we will never disclose your sales volume, client identities, or supplier rates to any third party.

Subscription fees are billed on a monthly or yearly cycle according to your chosen plan. All prices are transparent and clearly stated on our website.

• • Yearly Discounts: Yearly plans include a 15% discount and complimentary initial server configuration.
• • Payment Methods: We accept local bank transfers, bKash/Nagad merchant payments, and international debit/credit cards.
• • Renewals: You will receive email/WhatsApp billing reminders 7 days prior to any renewal date.

You can cancel your subscription at any time without penalty. Because we support self-hosting on your private cPanel/VPS, your historical database remains completely in your possession even if you cancel our active support or update subscription.

NaasTech warrants that our software is tested for stability, security, and accurate database calculations. We continuously issue security patches and compatibility updates.

While we ensure our courier and payment gateway plugins are up-to-date, NaasTech is not responsible for external courier network delays (e.g. rider delivery delays) or bank payment gateway network outages.

These Terms are governed by the applicable commercial laws of Bangladesh for local merchants, and standard international software commercial practices for regional overseas clients. Any service issues or inquiries will be resolved amicably through our customer support team.